Frequently Asked Questions
Find answers to common questions about our home essentials
How do I track my order?
Once your order ships, you will receive an email with a tracking link to monitor your delivery in real-time.
Are your materials sustainably sourced?
Yes, DROOL is committed to sustainability. We partner with ethical suppliers to ensure our home goods are both high-quality and eco-friendly.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates are calculated at checkout.
Can I modify or cancel my order?
Orders can be modified or cancelled within 12 hours of placement. Please contact our support team immediately for assistance.
How should I care for my DROOL textiles?
Most of our textiles are machine washable. We recommend using cold water and a gentle cycle to preserve the fabric's integrity.
What happens if my item arrives damaged?
If your order arrives in less than perfect condition, please email us photos of the damage within 48 hours for a free replacement.